My Own Den trading hours are between 8.30 am to 5.30pm.
Orders placed after 3pm on week days, on weekends or on bank holidays will be treated as an order placed on the next working day. Please take these working times and days into account when calculating your delivery requirements.
If you order after 3pm, the following day will class as the first working day.
Free postage to mainland UK on all orders over £50
Depending on the overall weight of the order, our goods will be sent via Royal Mail or via a tracked courier service. Goods will be delivered within 3 to 5 working days.
Scottish Highlands, Northern Ireland, Isle of Man and Channel Islands
Lightweight orders to these destinations can be fulfilled via our standard delivery service that utilises Royal Mail.
Heavier orders must travel via DPD who, sadly, do charge a premium for reaching these locations. Our basket calculates the weight of your orders and alerts customers if a delivery threshold is past.
The precise delivery options available to your area automatically display at the basket.
Not at home
Our delivery timeframes assume the delivery address is occupied.
For convenience, some of our carriers are happy to leave packages without the need for you to be home. They will also leave parcels with neighbours or at safe locations where appropriate if you specify such detail at the My Own Den checkout when ordering. Alternatively, drivers will re-attempt deliveries the following working day or leave instructions for customers on how to collect from their local depot.